All done, today I logged in [exactly today the old license has expired] and chosen the new license from the drop down menu option. It works.
Thank you.
Hello,
On AVG Internet Security App [I believe ZEN for Win10] I had [and still have] a message "Your Internet Security Expires in 4 days". After clicking "Renew Now" I have chosen 1 Year protection and proceeded to payment. After all payments were done I have receive a letter of confirmation with, however, when I tried to activate the new license key, the app showed an Error " Sorry, something went wrong".
Important Note: while renewing the license, before the payment details page, I used a different email when it asked me the info. Possibly it has created a different AVG account?
Question: I have now 2 [two] AVG accounts.
1. Why that new code doesn't work?
2. How to activate the new code on my PC by being logged in using my other AVG account?
3. Is it possible to merge accounts, so it, perhaps, can solve the problem?
P.S:
It doesn't work when I go ZEN>MY AVG>Subscriptions>Enter a Valid Code and typing a new code.
It also doesn't work when I go ZEN>MY AVG>Subscriptions>Log in into your AVG account using a new email [the one that I used while renewing the license]; no new subscriptions are visible. However, when I log in to subscriptions_avg_com using the new email, there I can see one year subscription.
Thank you,
Alec
Hello Alexander,
We will help you with the necessary information.
Zen Framework has been discontinued and it has been removed from the AVG interface in the latest version.
Please mention the version of your AVG Internet Security and also share us the screenshot of the error message.
The latest version of the AVG Internet security is 19.5.3093
If you have the older version, please uninstall the older version of the program and install the new version https://www.avg.com/en-us/download-thank-you.php?product=GSR
Regarding the activation, the error may occur if you have the older version of the program. So, let us verify the version of your program.
Please use the email address registered with AVG to activate the program.
Hello, thank you for the reply. Plese find PrntScrn. [read it from left to right; 1 row is when I tried to use new activation key being logged in with old account ; row 2 is when I logged in with new account and then tried to input the new activation key]. P.S: I have blurred the activation key.
All done, today I logged in [exactly today the old license has expired] and chosen the new license from the drop down menu option. It works.
Thank you.
Thank you for clarifying us with screenshots, Alexander.
We sent you an e-mail with detailed instructions and revert to us to get further assistance.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Hello Alexander,
We will help you with the necessary information.
Zen Framework has been discontinued and it has been removed from the AVG interface in the latest version.
Please mention the version of your AVG Internet Security and also share us the screenshot of the error message.
The latest version of the AVG Internet security is 19.5.3093
If you have the older version, please uninstall the older version of the program and install the new version https://www.avg.com/en-us/download-thank-you.php?product=GSR
Regarding the activation, the error may occur if you have the older version of the program. So, let us verify the version of your program.
Please use the email address registered with AVG to activate the program.