No AVG Ultimate after 2 months

AVG Protection
5

Hello James,

I have replied to your other post: https://support.avg.com/answers?id=9060N000000TsdA .
Please communicate from the post where I replied to get quick assistance.
Thank you.

6

James,
Thank you for the confirmation. I have forwarded your request to concern team. They will process it and get back to you via email with a confirmation shortly.

1

It is now 58 days since I paid for ULTIMATE, and I STILL DO NOT HAVE IT. Please fix it before I go onto Facebook and Twitter.  Thank you.  I attach your past promises and you can see how useless they are.  My last communication was before Xmas.  Thank you. James Webb

Balasubramanian (Customer Support) replied to your question at 4:50 PM on 12/22/2017.

Original question:
Dear AVG.  It is now 23 December and my Ultimate is still disconnected. You forwarded the case to concern team 10 days ago.
This has been going on since 12 November and I cannot understand what is wrong with you.
If you are incompetent to fix it then just refund my ZAR712 and I can forget about AVG.
Thank you
James Webb.

Balasubramanian (Customer Support) replied to your question at 12:16 PM on 12/12/2017.

Original question:
On 12 November 2017 my subscription was renewed (79961573).  AND I was billed a second time (79961276).  The second billing was promptly refunded but I DO NOT HAVE ULTIMATE.  I have the basic free AVG only.  You charged me twice, refunded me once and cancelled me once.  Please fix this.  Thank you.  Mike.

Reply:
Hello James,

I understand the inconvenience.
I see that your order (79961573) for AVG Ultimate (1 year subscription) is facing a synchronization issue, hence the activation issue persists.
To fix the issue, I have forwarded the case to concern team but this till take few business days. Your patience is much appreciated.
Keep checking your email to know about the status.

To see the entire conversation, click: AVG Ultimate missing | AVG

Reply:
Hello James,

I understand how this must be upsetting.
I have checked your escalated case and it seems that it will take time for our senior team to fix the issue with the product purchase.
I assure you that it will be fixed as soon as possible as we have escalated it with high priority.
Keep checking your email and I expect your extended patience in this matter.
Thank you.

To see the entire conversation, click: NO ULTIMATE AFTER 6 WEEKS | AVG

3

Please give me a refund for it, and I will see what offer you have to purchase new subscription.
Thank you
James Webb

4

James,
Thank you for the confirmation. I have forwarded your request to concern team. They will process it and get back to you via email with a confirmation shortly.

2

Hello James,

I have replied to your other post: https://support.avg.com/answers?id=9060N000000TsdA .
Please communicate from the post where I replied to get quick assistance.
Thank you.