Susan,
Thank you for contacting us and we regret to hear about the inconvenience caused. We have sent you an email to your email address notifying you that the payment was not received yet on 14th Jan 2017. Please check your inbox and spam box as well for that email and follow the steps in it to finish the payment successfully.
Should you have any further queries, please contact our sales support team ( https://support.avg.com/support_sales?l=en ).
I have already written this once and if this keeps up I will take steps to be reimbursed the $29.99 that I sent to your bank in Toronto according to the records you have when a customer makes a purchase. I was unable to do a money transfer, so sent the money directly to your bank with all pertinent information written on the money order form. my email is srenaud508@gmail.com. I look forward to your solution.
Susan,
Thank you for contacting us and we regret to hear about the inconvenience caused. We have sent you an email to your email address notifying you that the payment was not received yet on 14th Jan 2017. Please check your inbox and spam box as well for that email and follow the steps in it to finish the payment successfully.
Should you have any further queries, please contact our sales support team ( https://support.avg.com/support_sales?l=en ).