Hello Peter,
I apologize for the inconvenience caused.
Please follow below steps to allow Microsoft word from AVG Ransomware Protection:
1. Open AVG Internet Security and click on 'Hacker' protection component.
2. Click on 'Open' icon in Ransomware Protection.
3. Select the Blocked/Allowed apps tab.
4. Click 'Blocked App' option, then remove that Microsoft Word application from blocked applications.
5. The application appears in the relevant list. Click 'OK' to save changes.
If the issue persists, please share the screenshot of the error you encounter with Word files to assist further.
I just installd AVG Internet Security, upgrading from free version. A warning popped up saying microsoft was trying to delete a file, allow it or block, I blocked because I was in the middle of saving, not deleting. Mistake! AVG then said it had permanently blocked microsoft from accessing or modifyiing my Documents folder. Gave no way to stop that action. I then found no menu for customizing Ransomware Protection or any other category of protection in fact. I can turn OFF that is all. Whereas Help says these various menus should allow me to add programs to the Alloweed or Blocked group. Help please! This totally disables Word or any program perhaps from even saving a file I am working on!
Hello Peter,
I apologize for the inconvenience caused.
Please follow below steps to allow Microsoft word from AVG Ransomware Protection:
1. Open AVG Internet Security and click on 'Hacker' protection component.
2. Click on 'Open' icon in Ransomware Protection.
3. Select the Blocked/Allowed apps tab.
4. Click 'Blocked App' option, then remove that Microsoft Word application from blocked applications.
5. The application appears in the relevant list. Click 'OK' to save changes.
If the issue persists, please share the screenshot of the error you encounter with Word files to assist further.