No more access to Outlook

General discussion
3

Hi Jean,

We apologize for the inconvenience caused. We'll check & help you sort this.
Firstly, let us know what exactly happens when you try to access Outlook.
Do you receive any error messages?
Do you access Outlook using the Outlook email client program or using a web browser?
Secondly, please check if you put any programs to sleep using AVG TuneUp.
If you did, please awaken them, restart your computer once & check if the issue persists.
Keep us updated.

6

Hi Jean,

We apologize for the inconvenience caused. We'll check & help you sort this.
Firstly, let us know what exactly happens when you try to access Outlook.
Do you receive any error messages?
Do you access Outlook using the Outlook email client program or using a web browser?
Secondly, please check if you put any programs to sleep using AVG TuneUp.
If you did, please awaken them, restart your computer once & check if the issue persists.
Keep us updated.

1

Since your programm has cleaned up my pc, I do not have access to my Outlook anymore.

Please can you help
Thanks and kind regards
Jean-Marc Pitteloud
(Email address redacted)

2

Please send me your answer to my e-mail:(removed)

4


Hello

Thank you for your reply and your offered help.
Attached a message I get (it looks I can not attache an image in this message, but the AVG TuneUp message says: "Wir deaktivieren es erneut, nachdem Sie es geschlossen haben.")
I normally access the Outlook, using the Outlook email client program
Please can you tell me, how I can awaken the programs I had put to sleep? If nesseccary.

Looking forwar to hear from you soon and hope that the Outlook will work as before.

Thanks in advance for your help
Kind Regards
Jean-Marc

5

We've sent you an email including the requested info, Jean-Marc.
Please revert to us via it to proceed further. Thank you in advance!