No permission to delete?

Viruses & Threats
6

I have the same problem.User-added image

5

Hi David,

I apologize for the inconvenience caused.

Please provide a screenshot of the error message and also of the Quarantine Folder. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

The AVG Antivirus for Mac has quarantined 8 files but when I try to delete them I get the following: "Sorry, we're unable to delete this file. Please check that you have permission to delete it and try again." I did not set any permission on these files, so there's no obvious way I could either check or change that. (Can't even see them: there's no "show in Finder" or similar for these files from within AVG AVforMac.) I've seen others report this issue in your forums but they were advised to upgrade to the latest version, and I am using 18.2 which I believe to be the latest. Any advice? Thank you. - David Halperin

3

Hello Arthur,

This threat detection is reported as false positive. Please restore the detected file and that should fix the issue.

If you face any difficulties, please let us know and we will assist you further.

4

I have the same problem.User-added image

2

Hi David,

I apologize for the inconvenience caused.

Please provide a screenshot of the error message and also of the Quarantine Folder. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.