Non-existent subscription charge

I have been charged a subscription and nowhere does an active subscription appear with my email.
I have another email address and with this other one does not appear any active subscription either. I need a refund of the amount quickly.

Hi Noelia,

Upon checking, we can see that you've already contacted us via our social media support channel (via Twitter).
We've already responded to your private message & clarified the charge you're referring to.
Please keep up the conversation in a single platform for quick & better assistance.
Thank you for understanding in advance!

Hi Noelia,

Upon checking, we can see that you've already contacted us via our social media support channel (via Twitter).
We've already responded to your private message & clarified the charge you're referring to.
Please keep up the conversation in a single platform for quick & better assistance.
Thank you for understanding in advance!