Subject: Order number 18279242510 - order date: 17.05.20 -
1 – I am not able to shut down my PC.
2 – No I do not receive any error message when I try to shut down my PC.
3 – Yes AVG Internet Security is still installed on my PC.
4 – Yes I have MacAfee LiveSafe installed on my PC.
My husband, Jens Erik Overgaard, who died in September 2019, had installed MacAfee LiveSave some years ago and I do not want to uninstall the MacAfee LiveSave. because I have only best experience with this company in all years.
As you can see from our communication, I had the same problem on 23.10.20, where I could not close my PC either. Shortly afterwards, you removed this blockade.
As a very busy journalist, I need a well-functioning PC and therefore ask you to remove immediately the blockade that prevents me to shut down my PC.
Yours sincerely
Ursula Overgaard
mail: pandion.urs@gmail.com
tel. 42 59 1066