Hello Tim,
Thank you for reaching AVG Support Community.
We'll certainly check and help you to resolve your problem.
Upon checking your account, I see the active AVG subscriptions for AVG Internet Security.
Please let us know whether you've activated your AVG Internet Security subscription on your PC.
Could you please share the screenshot of the AVG which asks to pay for it?
Have you tried a performance scan on your PC?
Thank you.
I thought i was paying for full protection and resolving issues, but after a scan now wants an extra payment, is this right.?
Hello Tim,
Thank you for reaching AVG Support Community.
We'll certainly check and help you to resolve your problem.
Upon checking your account, I see the active AVG subscriptions for AVG Internet Security.
Please let us know whether you've activated your AVG Internet Security subscription on your PC.
Could you please share the screenshot of the AVG which asks to pay for it?
Have you tried a performance scan on your PC?
Thank you.
Hello Tim,
We are glad to clarify this.
The performance or privacy issues or outdated drivers which are showing at the end of AVG Internet Security scan or at the bottom of AVG Internet Security program are an actual issues found on your PC but those issues can be fixed by AVG Secure VPN, AVG TuneUp and AVG Driver Updater. The issues listed can be fixed by those two programs so if you want to purchase those programs, please click on resolve now, it will be redirected to purchase page or if you do not wish to purchase it, just click on "skip for now' and skip those campaign pop-ups.
Performance issues is related to AVG TuneUp, privacy issues is related to AVG Secure VPN and outdated drivers is related to AVG Driver Updater. Each AVG program is designed for different purposes and functionality. AVG Internet Security is protection software which will protect your PC from malware and hacker attacks and give complete protection to your PC.
AVG Internet Security program can only find the issues(performance, privacy and outdated drivers) other than security issues but those can be fixed only by other AVG programs, that is why it redirects to purchase page when you click on resolve now option.
Thank you.
We are glad to clarify this.
The performance or privacy issues or outdated drivers which are showing at the end of AVG Internet Security scan or at the bottom of AVG Internet Security program are an actual issues found on your PC but those issues can be fixed by AVG Secure VPN, AVG TuneUp and AVG Driver Updater. The issues listed can be fixed by those two programs so if you want to purchase those programs, please click on resolve now, it will be redirected to purchase page or if you do not wish to purchase it, just click on "skip for now' and skip those campaign pop-ups.
Performance issues is related to AVG TuneUp, privacy issues is related to AVG Secure VPN and outdated drivers is related to AVG Driver Updater. Each AVG program is designed for different purposes and functionality. AVG Internet Security is protection software which will protect your PC from malware and hacker attacks and give complete protection to your PC.
AVG Internet Security program can only find the issues(performance, privacy and outdated drivers) other than security issues but those can be fixed only by other AVG programs, that is why it redirects to purchase page when you click on resolve now option.
Thank you.