Not knowing reasen to a payment

AVG Subscription
8

Hello Priyanga Sekar (Avast),

Thanks for your reply , I found something in old papers , mayby it will help us.
1. An old account ; (removed)
2.one ordernumber ;(removed) for AVG Secure VPN on a E - mail from 15 oktobrer 2018
Date of buying ; 29 november 2017.
Price € 59,99 I guess the payment now is for 2020 1 year.  If it's right please send me a message ,if so
I'm sorry because of the mess in my papers. and I will pay you. THANK  YOU !!!

If it's right please send me a message . If so I am verry sorry than it's my fault becouse of the mess in

7

Hello T Zwanenburg,
We acknowledge your refund request.
The charge of € 59,99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.

Note: Please refrain from posting order details in a public post. Reason being, privacy concerns.

1

17 - 12 - 2019 According to my recent credit card statement, I made a payment to "Dri AVG Technologies orderfind IE".
Unfortunately, I am not aware of having bought something by you to made this payment  € 59,99 , I want to refund it.
T.Zwanenburg , E-mail ;

2

i wany the money you took from my bank refunded

4

Hi William, 

We acknowledge your refund request. Please write back to us in your own/individual post. This will reveal your email address to us to check the product details in your account & help you further with your request.

5

Hello Priyanga Sekar (Avast),

Thanks for your reply , I found something in old papers , mayby it will help us.
1. An old account ; (removed)
2.one ordernumber ;(removed) for AVG Secure VPN on a E - mail from 15 oktobrer 2018
Date of buying ; 29 november 2017.
Price € 59,99 I guess the payment now is for 2020 1 year.  If it's right please send me a message ,if so
I'm sorry because of the mess in my papers. and I will pay you. THANK  YOU !!!

If it's right please send me a message . If so I am verry sorry than it's my fault becouse of the mess in

6

Hello T Zwanenburg,
We acknowledge your refund request.
The charge of € 59,99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.

Note: Please refrain from posting order details in a public post. Reason being, privacy concerns.

3

Thank you for providing us the info. However, it isn't recommended to share the order/account details over this public post. 
Regarding the charge (€59.99), it is for the renewal of AVG Secure VPN that has happened on Nov 14, 2019. Thus making the subscription in your account valid till Nov 29, 2020. 
Thank you for your understanding in advance!