Not possible to download the invoice

AVG Subscription
5

Hello Krishna,
still the same problem, our order no. (order number removed)(AVG Driver Updater) from 09/23/2024  is not on the Order history (picture in the attachment).
Dagmar
 (Order screenshot removed)

1

It is not possible to download the invoice. Error from 09/23/2024:
We cannot perform the selected operation at the moment. We apologize for this complication. We have received your message and are currently working to resolve the matter as quickly as possible. Click the back button in the browser and try again later or perform another operation.

Error number: SYS_000001

Can you help me?

4

Thank you for taking the time to write back to us,Tristan.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and if you have any queries, please revert to us.
Thank you for your understanding.

2

Hello Krishna,
still the same problem, our order no. (order number removed)(AVG Driver Updater) from 09/23/2024  is not on the Order history (picture in the attachment).
Dagmar

(Order screenshot removed)

3

Hello Krishna,
still the same problem, our order no. (order number removed)(AVG Driver Updater) from 09/23/2024  is not on the Order history (picture in the attachment).
Dagmar
 (Order screenshot removed)