Hello Ujjwal,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of it, so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Whenever i click on the protection tile on my laptop
a pop up opens but i cant do anyting on the pop up as it cant be clicked i mean i can click only support and options
the rest of the bars such as computer, identity etc… are overlapped by a black bar
ANY ANSWERS ARE APPRECIATED
Hello Ujjwal,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of it, so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
avg product name - avg zen
SETUP VERSION - 1.52.1.51612
FRAMEWORK VERSION- 1052.1.51612
PROFERMANCE VERSION - 16.13.1.47453
PROYTECTION VERSION - 16.41.7442
I M SENDING ALONG THE SCREENSHOT OF THE SCREEN WHICH APPEARS AFTER CLICKING THE PROTECTION TILE OF THE AVG ANTIVIRUS
Ujjwal,
Thank you fo rthe information provided.
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.