Hello Kat.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Please accept our apologies for the inconvenience caused, Kat.
We do have a specialized team who deals with mobile queries.
In this regard, we'll raise a request on your behalf to them. They'll reach you via email at the earliest & help you further. Please wait for an email from them. Your patience is highly appreciated.
Thank you in advance!
Hi Aarthy, I have yet to receive such email. Tks.
Hello Kat.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Please accept our apologies for the inconvenience caused, Kat.
We do have a specialized team who deals with mobile queries.
In this regard, we'll raise a request on your behalf to them. They'll reach you via email at the earliest & help you further. Please wait for an email from them. Your patience is highly appreciated.
Thank you in advance!
Hi Aarthy, I have yet to receive such email. Tks.
Hello Kat,
Thank you for the information. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks for understanding.