Hi Lubomir,
We are glad to help you.
The support for this channel is available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
It seems that you have received an email asking to pay for bitcoin and please do not reply or pay for this kind of hackers.
We request you not to be panic and simply ignore it and also move this email to spam or junk folder.
It is just a threatening email to get money from you.
Thank you.
Hi Lubomir,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We're glad to look into this & help you.
From your description, we're uncertain whether you receive email regarding your email account password change or AVG account.
Would you be so kind to clarify it for us? If possible, share us the screenshot of the email that you've received for better clarity.
Regarding the subscriptions, AVG Internet Security is the protection program that protects the computer against emerging threats & hackers.
AVG Secure VPN helps us to secure the network to which your device is connected, by encrypting it.
Včera dne 17.05.21 jsem si koupil produkt AVG Internet Security, jak se mi někdo dostal do e-mailu a změnil heslo, jen se mi to dneska stalo znovu a někdo mi z mého e-mailu poslal e-mail na ten samý e- mail, skončilo to vždy ve spamu, takjsem to ani neotvíral. Tak se chci zeptat, jestli by nepomohlo, kdybys si připlatil a místo programu AVG Internet Security koupil program AVG Secure VPN (jedna se asi o doplatek 200 Kč, jak to je v akci).
Za kladné vyřízení a radu předem děkuji.
S pozdravem Rathouský L.
Hi Lubomir,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We're glad to look into this & help you.
From your description, we're uncertain whether you receive email regarding your email account password change or AVG account.
Would you be so kind to clarify it for us? If possible, share us the screenshot of the email that you've received for better clarity.
Regarding the subscriptions, AVG Internet Security is the protection program that protects the computer against emerging threats & hackers.
AVG Secure VPN helps us to secure the network to which your device is connected, by encrypting it.