Office apps stopped by AVG TuneUp

General discussion
9

Hi Attila,

I regret for the inconvenience caused.

We have already informed our developers regarding the issue after updating AVG TuneUp to the latest version 20.1.

We will release a fix regarding it as soon as possible.

We request your patience and understanding.

10

Markus thanks for that solution,
I have just tuned up 3 machines and am having this problem on all 3.  Your solution worked on one of them.
With the other two I am getting this message: "Unable to delete all specified values"

Any suggestions with this?

1

Not possible to use Word, Excel, PowerPoint, Outlook after a resent AVG TuneUp upgrade.
Would you please provide a fix or a solution
Thanks,

Attila

2

I can't open pdfs or word. This is incredible!!

3

This is bullshit. I am facing the same issue. same error code

4

I tried this. I was able to turn on sleeping programs and then turning them off. I then went to the registry and deleted the keys for MS Word. After doing so I got this error from Microsoft saying 'Something Went Wrong' …  Try repairing Office in Program and Features in the Control Panel Error Code 0x426-0x0

6

tried this - no effect
Still cannot use any microsoft program

7

Hi Lola,

We have a work around to resolve the issue.

Please create a new post or reach our AVG technical support team for further assistance.

https://support.avg.com/support_sales?l=en

11

This is bullshit. I am facing the same issue. same error code

5

Hi Attila,

it seems that AVG has problems with a path change in the Tune Up "autoreactivator.exe".

To fix the problem go to your Tune Up Application and activate all sleeping programs and set them back to sleep mode after that. This creates new entries for the reactivator in the registry (this step is not needed for the solution, but make things cleaner, so that you have your old sleep settings afterwards).

Now go into the registry to delete the old keys in:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options<the name of your programm that do not open>

You should have two registry keys there for each program. Take a look at the Debugger String entry. 

Example:
Key 1: "C:\Program Files (x86)\AVG\TuneUp\autoreactivator.exe"
Key 2: "C:\Program Files\AVG\TuneUp\autoreactivator.exe" (the new one you created in step 1)

You can delete the complete Key with Program Files (x86) in the DebuggerString (the old path of the autoreactivator.exe). After that everything should work like expected.

8

Markus thanks for that solution,
I have just tuned up 3 machines and am having this problem on all 3.  Your solution worked on one of them.
With the other two I am getting this message: "Unable to delete all specified values"

Any suggestions with this?