Hello Lynn,
We regret for the inconvenience caused. On checking with your account we can see that you have active product of AVG Internet Security for unlimited devices. Since you had mentioned that you need to remove old traces, We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
How do you get rid of old versions of AVG? Or how do you determine which old files of AVG to get rid of on your PC?
Thank you.
Lynn
Hello Lynn,
We regret for the inconvenience caused. On checking with your account we can see that you have active product of AVG Internet Security for unlimited devices. Since you had mentioned that you need to remove old traces, We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.