On my credit card I have a £79.99 payment. I want to cancel and have a refund

General discussion
1

Hi Geoffrey,

We acknowledge your refund request. Upon checking your account, we see that the program is registered under your old/alternate email address.
Hence, the pre-billing notification would have gone to that account. We're sorry to know that.
As we're unable to locate the charge, an email requesting few info has been sent to you. Please revert to us via email with those info to locate the charge.

2

Hi Geoffrey,

We acknowledge your refund request. Upon checking your account, we see that the program is registered under your old/alternate email address.
Hence, the pre-billing notification would have gone to that account. We're sorry to know that.
As we're unable to locate the charge, an email requesting few info has been sent to you. Please revert to us via email with those info to locate the charge.