One of my websites keeps timing out after install of AVG Ultimate

General discussion
7

Hi Doreen,

We're glad to look into this & help you.
Please share us the screenshot of the error message that you receive, while attempting to access Mailchimp.
Meanwhile, please disable AVG protection temporarily to check if it helps.

6

Did you get a resolution to this? I'm having a similar issue, also with Mailchimp.

1

I work on a newsletter through mailchimp which is a mass mailing platform. I installed AVG Ultiimate on my desktop which I use to do the newsletter. Ever since I have done this, Mailchimp comes up with Session expired notices constantly and I cannot upload any photos or clipart to its platform. I have not used Mailchimp since I installed this. My laptop which also uses AVG Ultimate has the same error messages and that runs on Windows 10 so I suspect it is with your product that I am having issues. I can use Mailchimp to a limited degree on my iphone and it uploads graphics but some of the features on the phone app are not able to be used. I used Mailchimp on a friends computer and it seems to work without timing out. Any suggestions? Can I turn off some of Ultimate's features and run just the standard Internet Security to check and see of that is the problem?

5

Here is the screenshot from Mailchimp. Another user had the same problem and he said AVG antitrack was the problem. I looked and it shows mailchimp being scanned. I turned off Anti track and it still did the same thing on Mailchimp even after I added the website to Exceptions. How so I turn AVG off so it goes back to just Internet security so I can use Mailchimp?
User-added imageHere is the screenshot from Mailchimp. Another user had the same problem and he said AVG antitrack was the problem. I looked and it shows mailchimp being scanned. I turned off Anti track and it still did the same thing on Mailchimp even after I added the website to Exceptions. How so I turn AVG off so it goes back to just Internet security so I can use Mailchimp?

2

Did you get a resolution to this? I'm having a similar issue, also with Mailchimp.

3

I am also having this issue? Can someone help at all?

4

mailchimp screenshotI have included the screenshot as I could not reply to your email. It kept getting bounced back. I turned off anti tracking and added mailchimp to my exceptions list. I even turned off AVG and I am still having problems. I am very frustrated.

8

I am also having this issue? Can someone help at all?