Hi Els,
We will help you sort out the issue.
Are you able to use the application when the Ransomware component is turned off?
Did you get any error message when you try to access Open office?
Keep us posted.
Bala, 1)AVG blocked file " Open Office is trying to change or delete the file in your protected folders."
2) Open Office option: open for only reading - copy or annul
Name of the file was changed into lossezin.odt. Original name was adressenlijst E. Simonse.
File is locked by unknown user adressenlijst %20E%20 simonse .odt is the message.
Complete scan two days ago and latest update iMac, no errors.
Hope this information is ok. Els
Good afternoon,
Is it possible for me to make a copy of this file/ addresses? Or do I have to delete it and start all over again?
This never happened to me, first there was phishing and now this.
Hope you can help.
Els.
Did you get my message, it disappeared all of the sudden.
Thank you for the screenshot.
We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
Els, we are able to see only 'Did you get my message, it disappeared all of the sudden' message.
Could you please provide the details that were requested initially?
I don't know how to unable the Ransomware component. I've been trying very hard. Like the history previously it's the only file I can't open. I also gave the advice from Apple.
Thanks for your help, Els