Hello Robert.
We regret for the inconvenience caused. The error might occur due to missing of Visual C++ Redistributable on your PC. I kindly request you to use the link http://bit.ly/1L8Hksj to download the Visual C++ Redistributable for Windows 10.
Thank you.
After installing Windows 10, my AVG program would not open. The message I got was that MSVCP110.dll and MSVCR110.dll are missing and that I need to reinstall the program. When I downloaded the program again and tried to install I received an error message that installation could not continue because the same 2 drivers are missing. I uninstalled AVG from my computer and tried to download and install the program again with the same results. Both drivers are present on my computer. Is there a specific location AVG is looking for the drivers?
Hello Robert.
We regret for the inconvenience caused. The error might occur due to missing of Visual C++ Redistributable on your PC. I kindly request you to use the link http://bit.ly/1L8Hksj to download the Visual C++ Redistributable for Windows 10.
Thank you.
I downloaded the Visual C++ file(s) using the provided link and again tried to install AVG but still got the same error messages - that MSVCR110.dll and MSVcp110.dll are missing. I have been using AVG on all of my computers for years now and would prefer to continue to use AVG, but apparently have no other option as I cannot download an install any AVG program at this time.
Can you recommend another anti-virus program to try which does not depend on the drivers AVG is unable to locate even though they do exist on my computer?
I certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.