Hi
I have by misstanke started a new subscribtion ordernr 21264713910. I had already a subscribtion order nr 26211154008 that a would like to renew.
I dont know how this happend, my mening was to renew insted a started a new one. Please repay my subsribtion ordernr 21264713910. Then i can renew my old subsribtion.
Thanks for your help
Anna Wallblom
Hello Anna.
We certainly understand.
I see that you already contacted our refund team regarding this and they have initiated a refund for the recent order.
Should you need any assistance with renewing the existing subscription, contact our sales team (https://support.avg.com/support_sales?l=en).