Hello Cerys,
We'll certainly look into this & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
I renewed my a/c with you on the 19th May 2021!! Order Number (Order Id Redacted)
Why are you requesting me to renew again now ???
Hello Cerys,
We'll certainly look into this & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.