Order number removed

I have never asked for this product (order number: removed).
I even do not know, what it is, so give me back my 699kr), which you have taken from my bank account the 22. of October.

The day before the 21. of October I bought the product (VPN) I needed, payed and installed (order number: removed)
 
Yours sincerely
Elisabeth Eriksen
(Email id removed)
phone number removed


P.S.
I have tried now for a week to get a refund, but the only "thing" I get, is: "something vent wrong, try again". 
I have also phoned you many times the last week, but you never answer!!!
​​​​​​What kind of a firm is AVG???
It is impossible to come in contact with you.

Hello Elisabeth,

We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
We request you not to share any of your personal or sensitive information over the public forum.
We have sent you an email informing about the AVG product details and please reply to that email for further assistance.
Thank you.