Our Server Also has Cryptowall Virus Despite Having Purchased AVG

Viruses & Threats
8

You are welcome Justin. Please feel free to contact us for any further assistance.

7

Thanks Alan, I'll raise it through the business channel

1

Support,

In our small organisation we have a single server and several laptops all running a perchased subscription of AVG and today discovered that we are infected with Cryptowall. I'm a bit annoyed that 12 months down the road AVG still do not have a grasp on this virus although most other AV vendors do!

Fortunately we do have backups of all the docs but please provide assistance in eradicating this from our devices?

5

We are using business edition version 3532

6

Thanks Alan, I'll raise it through the business channel

2

You are welcome Justin. Please feel free to contact us for any further assistance.

3

Hi Justin , I will help you with the issue , may  I know which AVG program have you installed in your computer ? and  let us know if you are using AVG Business Protection software ?

4

Justin, The AVG (SMB) support in Brno, Czech Rep… will probably deal with your query @ their earliest convenience. Also, For a more direct contact method you may wish to try this new link (http://www.avg.com/ww-en/customer-support-business).
AVG Guru