Hello Duncan.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hi
I use Outlook (Windows 11) to access two email accounts. One is work on a Microsoft Exchange server and the other is a personal Gmail account.
Since installing AVG, the MS Exchange account is still working but the Gmail is not and I get an Outlook Error Message 0X800CCC0E. "Outlook cannot connect to subscribed folders for address@gmail.com. Error: cannot connect to server."
I temporarily paused AVG and several Gmail messages from earlier today were delivered.
I turned AVG back on and sent a test message to both accounts. The Exchange message was received straight away and the Gmail has not come 26 minutes later.
So I conclude that AVG is blocking access to Gmail.
How can this be fixed?
Thanks in advance
Duncan
Hello Duncan.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Thank you for writing us back, Duncan.
We have already sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.
Hi Delli
Not sure if you got my reply as I've been having power supply problems and it's no showing here. So nding the screenshot again.
We're sorry to hear that, Duncan.
Upon checking your account, we can see that you've contacted our tech support and requested refund for your AVG Internet Security (Multi-Device) subscription. They've forwarded your case to our refund team.
Our refund team will process your request and contact you via email as soon as possible. Meanwhile, your patience is very much appreciated. Thanks!
I've spent about 2 hours with your technician Anjana who, I'm sure, has done their best but the problem is still unresolved. The connection with them has now dropped out and I can't afford to spend any more time on this so can you please cancel my subscription and refund my payment.
Thanks in advance and best wishes - you did your best.
Duncan Grant