Outlook email certificate

AVG Protection
6

I recently encountered the same issue on Outlook 2023. After importing the certificate, Outlook still showed the same problem (as seen in the screenshot above). The fix was to remove the account from Outlook and then add it back. This worked for all of my accounts.

5

Hi Yves,

You've reached the AVG community support channel.
We regret the inconvenience caused. We'll look into this and help you.
First, please share us a screenshot of the AVG certificate message you've been receiving, so that we can check & help you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Second, are you accessing Outlook using its designated email client program or from a web browser?
Awaiting your response.

1

Whenever I open my Outlook and access \my IMAP email account, I am asked to accept a certificate issued by Avg.  How can I get this stop?  I am running Win 11 Pro with Avg Internet Security 23.6.3290 (build 23.6.8271.788)

3

Hello Yves,
Thank you for providing the screenshot.
We are sorry to know that you receive warnings regarding the email certificates. To stop this warnings, please check to follow the instructions provided in the article | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-invalid-avg-antivirus-email-certificate&supportType=home)
It has instruction for microsoft outlook as well. Please refer it and import the email shield certifcate.I hope this helped.
If you have any questions, feel free to let me know.
Thank you and keep us updated!

4

I recently encountered the same issue on Outlook 2023. After importing the certificate, Outlook still showed the same problem (as seen in the screenshot above). The fix was to remove the account from Outlook and then add it back. This worked for all of my accounts.

2

Hi Yves,

You've reached the AVG community support channel.
We regret the inconvenience caused. We'll look into this and help you.
First, please share us a screenshot of the AVG certificate message you've been receiving, so that we can check & help you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Second, are you accessing Outlook using its designated email client program or from a web browser?
Awaiting your response.