Hello Eleanor,
We acknowledge your refund request.
Due to some privacy reasons, we request you to remove the account information from the public posts.
You have been charged 49.99 GBP for AVG Internet Security (1 computer) as auto-renewal was enabled for its initial purchase. This is registered under different e-mail address (****@outlook.com). We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you still wish to get a refund for this refund?
I have a 2 year subscription for AVG security which expires December 2020.
You have automatically taken £49.99 from my account on 11th June 2019 for a new order number 62878213100 and I believe this to be in error. Please investigate. In the paperwork you address me as New Customer but as I have said I already have a subscription for this product. I await a refund in due course.
Eleanor Daniels
Hello Eleanor,
We acknowledge your refund request.
Due to some privacy reasons, we request you to remove the account information from the public posts.
You have been charged 49.99 GBP for AVG Internet Security (1 computer) as auto-renewal was enabled for its initial purchase. This is registered under different e-mail address (****@outlook.com). We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you still wish to get a refund for this refund?