Hello Hanne,
Thank you for confirming. You have to reply us via Community post.
We have initiated refund for recent order. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
AVG Community
I couldn´t answer directly to you mail because the mailsystem refused to send my reply.
Answer questions about whether I would like af refund. Yes I want a refund.
kind regard Hanne Skovrup
Hello Hanne,
Thank you for confirming. You have to reply us via Community post.
We have initiated refund for recent order. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.