Paid for a year....still on free protection

General discussion
3

Hello John,

I understand the inconvenience. I have checked your account and see that you have AVG Secure VPN product alone. Are you facing the activation issue with AVG Antivirus free? Please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the buying popup message to check and assist further.

5

Hello John,

I understand the inconvenience. I have checked your account and see that you have AVG Secure VPN product alone. Are you facing the activation issue with AVG Antivirus free? Please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the buying popup message to check and assist further.

6

Thanks, Guys, I have read other problems and this is a common one. I am surprised it's not in the FAQ.  I have tried the screenshot option and I cant with the device I am using. I need an email, but, I'm  in that situation where the email option is only for paying members. I am going to delete AVG from my computer and reinstall it. If that fails to work, I will have to look at other routes.

1

Just Paid for a year. I have scanned and it still wanting to upgrade or pay a year again. It won't give me my key number. Defo paid and defo verified email

4

Thanks, Guys, I have read other problems and this is a common one. I am surprised it's not in the FAQ.  I have tried the screenshot option and I cant with the device I am using. I need an email, but, I'm  in that situation where the email option is only for paying members. I am going to delete AVG from my computer and reinstall it. If that fails to work, I will have to look at other routes.

2

John, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru