PAID for AVG Ultimate protection, but my AVG still said will expire in 12 days

AVG Protection
3

Dan,
I certainly understand your hesitation to have remote assistance. AVG Ultimate does not require a license number as it is activated using your AVG MyAccount email address and password. Since you have already tried to logout and log back in as per our instructions, it should have been activated the paid subscription. But unfortunately, it did not.
Log me in is a secure desktop remote tool through which we can securely access your computer and try to find the root cause of this issue. You can see our live session and chat with the customer service representative. If you feel your privacy is being compromised, please feel free to revoke the remote desktop permission at any point of time by just clicking "X" mark in the right top corner of the chat window.

8

Hello Dan,

I see that you have AVG Ultimate valid until 3/29/2019. It seems that you haven't reactivated the program after renewing it. Please open AVG Internet Security > My AVG > My Subscription > click Logout > Login > Enter your Myaccount credentials to reactivate the product.

If you face any difficulties, please let me know to assist further.

9

Hello Dan,
I understand the inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Ultimate activation issues as quickly and effectively as possible.
Best regards,
Alok.

1

PAID my subscription but my laptop still said that my Subcription will expire in 12 days.
Please explain!!!

5

Hello Dan,

I see that you have AVG Ultimate valid until 3/29/2019. It seems that you haven't reactivated the program after renewing it. Please open AVG Internet Security > My AVG > My Subscription > click Logout > Login > Enter your Myaccount credentials to reactivate the product.

If you face any difficulties, please let me know to assist further.

2

Hello Dan,
I understand the inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Ultimate activation issues as quickly and effectively as possible.
Best regards,
Alok.

6

Alok,
I am not prepared to allow you to connect to my email remotely.
Please advise what is the correct process to fix.

@Kathy,
Thank you for your reply, It isn't asking for a Product key. I looked and can not see anywhere to enter this.  There is a spot to enter License, but I have not been given a License number, except for when I first installed the software.

Thanks
Dan

7

This did not work! …  I have repeated the logout out and logged back in, entered Myaccount credentials and this did not reactivate my account.
Please help!

4

This happened to me - I did not enter the product key (sent in email) to activate after renewing the subscription. I was getting pop ups everyday to renew or it would expire in 65, 64, 63 … days. Once I entered the product key the pop ups went to a year.

(now to get rid of the pop ups! annoying!)

Kathy