Hello Linda,
We regret to hear any inconvenience caused to you. We have sent you an email instruction to get connected with our technical support team for free. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
I paid for Express installation along with my products. A tech took over my PC remotely and did the PC clean-up ( I think that's what he did) and I am now getting emails that tell me to download and install things. I thought that's what the Express installation did? Do I still need to do the things in the emails to activate my products purchased?
Hello Linda,
We regret to hear any inconvenience caused to you. We have sent you an email instruction to get connected with our technical support team for free. Please follow those instructions to get in touch with them and you should be able to resolve your issue.