Paid for PRO update

Hello Paul,

Unfortunately we couldn't locate your account to assist you regarding your issue.
We request you to contact our technical chat support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get assistance regarding this.
Thank you.

I paid for the pro update yesterday, even got a link confirming same but I still see ads. What is going on?

Hello Paul,

Unfortunately we couldn't locate your account to assist you regarding your issue.
We request you to contact our technical chat support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get assistance regarding this.
Thank you.