Paid for renewal

Hello Edwin,
Thank you for reaching AVG Support Community.
We're unable to process the reseller purchased orders from our end.
I request you to contact the concerned reseller support and enquire about the order status. 
Thanks for your understanding.

Did pay for a AVG VPN (Worldline) 2 days ago, still did not get the product or a conformation e-mail.

Hello Edwin,
Thank you for reaching AVG Support Community.
We're unable to process the reseller purchased orders from our end.
I request you to contact the concerned reseller support and enquire about the order status. 
Thanks for your understanding.