Paid for Security and have not got it

AVG Protection
3

Hi Shirley,

Let me clarify this for you.
The subscription was not changed, you had both the subscriptions.
The AVG Internet Security has expired, so now you are seeing the AVG AntiTrack.

To help you further in this, I request you to contact our sales team using the below link :
https://support.avg.com/support_sales?l=en
Thanks in advance for understanding.

1

Hi, my issue is that last year I had this cover:-

AVG Internet Security (Multi-Device)

Period:
1 year
Available for:
10 devices
Subscription status:
Expired
July 12, 2020

Money was deducted from my bank account 2 months ago but it has now changed from AVG Internet Security (Multi-Device) to 

AVG AntiTrack


Period:
1 year
Available for:
1 device
Subscription status:
Expiring
Expires on:
June 9, 2021

 I never changed this at all and I never received an activation email, my subscription is now 2 months old, I cannot activate it and why did it change? I paid money for nothing

2

Hi Shirley,

Let me clarify this for you.
The subscription was not changed, you had both the subscriptions.
The AVG Internet Security has expired, so now you are seeing the AVG AntiTrack.

To help you further in this, I request you to contact our sales team using the below link :
https://support.avg.com/support_sales?l=en
Thanks in advance for understanding.