Paid one year. Keep getting error message not protected

AVG VPN
3

Hi Nancy,

We will check this for you.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I paid for AVG VPN for one year at the beginning of October.  When I try to do a scan nothing happens.  Now I get error messages saying I'm not protected, but when I try to re-install it, it says it's already downloaded, but it doesn't show up in the System.

2

Hi Nancy,

We will check this for you.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.