Paid subscription but saying I am not coveref!

I need help have renewed subscription but getting message not covered!!!

Hello Elinor,

I am sorry to hear that. I see that you have a valid AVG Internet Security (2 computers) license until 3/7/2019. It could be possible if the program is not activated with the new license number.

I have sent you an email, please follow the email steps to activate the program.

Hello Elinor,

I am sorry to hear that. I see that you have a valid AVG Internet Security (2 computers) license until 3/7/2019. It could be possible if the program is not activated with the new license number.

I have sent you an email, please follow the email steps to activate the program.