Paid unlimited subscription - prolong information not correct

AVG Protection
3

Hi Nik,

I understand the inconvenience, let’s try to fix it together.

I would like to inform you that you have AVG Internet Security-Unlimited valid till 2019.01.09. Please follow the steps below and check if your expiration date is updated:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it updates the expiration date.
1

Hi,
I have a paid unlimited protection and multiple devices.
My bad, had another subscription before.
Now: paid subscription on January 9th 2017 after paying the invoice on 25th December 2017 my subscription ends on 24th December 2018 - I expected the 8th January 2019?!
This is not what a company with his clients should do!
How do I get my lost days?
Second topic: after buying the unlimited version - some of the devices have still expiry date 14th May 2018. Also after re-installation from unlimited link the expiry date is the same.
How do I adjust all computers to the same expiry date?

I'm slightly confused about this behavior of AVG.

2

Hi Nik,

I understand the inconvenience, let’s try to fix it together.

I would like to inform you that you have AVG Internet Security-Unlimited valid till 2019.01.09. Please follow the steps below and check if your expiration date is updated:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it updates the expiration date.