Paid version will not update

Hello Kay,
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Antivirus on your system.
I request you to please uninstall AVG installed on your system using AVG Remover tool and reinstall AVG Antivirus.
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please refer the article http://avgread.me/1czW57x to install AVG Antivirus.
Please feel free to get back to us for further assistance.
Thank you.

Hello Kay,
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Antivirus on your system.
I request you to please uninstall AVG installed on your system using AVG Remover tool and reinstall AVG Antivirus.
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please refer the article http://avgread.me/1czW57x to install AVG Antivirus.
Please feel free to get back to us for further assistance.
Thank you.