Password isn't working

General discussion
3

Hello Gabby,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with resetting the password which gives you an error. We will certainly check into this and help you.
Before proceeding, could you please let us know if you are referring to AVG Account password or User Interface password?
Also, could you please share the screenshot of the error you get regarding the password for further clarification?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Thank you for understanding!

1

Hello,

I reset my password because I forgot it. I am able to log in on the web. However, when I go to the app itself, it says it's wrong and it doesn't let me change any of the defenses. Please help. Thank you!

2

Hello Gabby,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with resetting the password which gives you an error. We will certainly check into this and help you.
Before proceeding, could you please let us know if you are referring to AVG Account password or User Interface password?
Also, could you please share the screenshot of the error you get regarding the password for further clarification?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Thank you for understanding!