Password protect not on

Just purchased AVG Internet Security. Cannot get it to load automatically when I turn on/boot the computer. Loading AVG manually brings up screen the advises password protect is not on. will not turn on. Tray icon shows AVG logo with red X in it. How do I correct all this?

i seen this post and same thing is happening to me - i try and turn it on password protection and wont let me …if i uninstall and re-install AVG  is the same code to be used or a different one … help please