Hi Rosario,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.
Hello
I have big problems with AVG Password security.
Every time I wake up my computer, password protection is inactive. I am very tired of this inconvenience and I expect you to do something about this problem as soon as possible. It goes without saying that I pay for a subscription and am entitled to a product that works. There are only 4 days left for my subscription to expire and I would like this issue resolved before it expires. I have never had any problems with your products, I have been a customer for many years, so I hope this will be resolved as soon as possible.
Best regards
Rosario Tirone
Hi Rosario,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.