Password Protections

My password protection has stopped working.  Is this a problem for everyone?  AVG is terribly difficult to reach.

Hi Gary,

We're sorry to know that you've experienced difficulties in reaching us. Let us help you through this channel.
Please clarify whether Password protection feature in AVG Internet Security is disabled & what happens exactly while attempting to re-enable it.
For better clarity, please share us the screenshot of the page that shows Password protection is disabled.