Password recovery. AVG wants an old one

Mac products
3

Hello Patricia.
We're here to help. Which version of AVG and Mac are you running? Please share a screenshot of the pop up asking for a password. We'd also like to inform that AVG AntiVirus is available for free on Mac.

1

I turned the shields off my AVG free for Mac, so I could participate in an online auction. AVG makes it so I can't otherwise. When I tried to turn the shields back on, AVG wanted my log in info and nothing I have done has worked. I've had paid subscriptions for years, but not this past year and AVG wants an old pw I can't remember… Now my computer is unprotected and I can't install a new version of AVG or any other! I can't afford to pay AVG this year-which is why I'm using free for the first time in several years

2

Hello Patricia.
We're here to help. Which version of AVG and Mac are you running? Please share a screenshot of the pop up asking for a password. We'd also like to inform that AVG AntiVirus is available for free on Mac.