Password recovery email not showing up

Hello Kevin,

I understand the inconvenience but to get password reset email, AVG my account should be activated.
As per our record, your AVG my account activation is still "Not Confirmed".
I have sent AVG my account activation email now.
If you have the email, click on activation link that is available and for password reset submit the request through this link: https://myaccount.avg.com/my-account-lostpassword .
Feel free to contact us if you need further assistance.

I've tried to recover my password to my account, though the email never arrives. Checked junk, spam filters, everything I can think of.  I get plenty of avg emails, but no password recovery email.  As a test, I did a license retrieval request, and I got that email.  In need to change payment info, but I can't without accessing my account.

Help.  Anyone.

I have sent AVG my account activation email now.

I never received that email.  I did get the automated copy of the above in my email though (with subject as: (AVG Technologies): New reply to your question.).  I just haven't gotten the activaton email.

Hello Kevin,

I understand the inconvenience but to get password reset email, AVG my account should be activated.
As per our record, your AVG my account activation is still "Not Confirmed".
I have sent AVG my account activation email now.
If you have the email, click on activation link that is available and for password reset submit the request through this link: https://myaccount.avg.com/my-account-lostpassword .
Feel free to contact us if you need further assistance.

Okay, may I know whether you are checking the emails through an email client like Outlook or a browser?
To be sure, did you check on spam and junk folders?