Payment declined by AVG, but credit card says payment went thru

AVG Subscription
3

Hello Linda,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with the renewal notices. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I renewed my subscription with AVG for 2 years, using my credit card.  I received a confirmation from AVG and everything looked good.  Two days later I get a notice from AVG that the payment was declined.  I called credit card & was told 2 attempts made on the card by AVG, first one declined but second one went thru okay.  If the second one is on the card, why do I keep getting notices to renew?  Thank you for any help.

2

Hello Linda,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with the renewal notices. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.