Payment deducted from account

AVG Subscription
3

Hi Jacek,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you through this channel. 
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

1

Hello AVG Support Community.

is there any other way to contact you as getting to you thorough  the phone is impossible and I am fed up hanging on the phone.I am writing regard payment deducted from account when AVG subscription wasn't ordered. On my AVG account there's nothing in order history, yet my account was deducted.
I am looking to hear from you.
Kind regards.


2

Hi Jacek,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you through this channel. 
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.