Payment done via bank and iphone, but still no response

AVG Subscription
3

Hello Aad,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1

On November 1st I made a payment of € 21,48 to 'Worldline'  for one of the AVG products. Nevertheless still no response whatsoever… No messages in my spamfolders, nothing…!

2

Hello Aad,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.