Payment made but no activation code

AVG Subscription
1

I got a reminder to pay for a 2 year subscription of AVG-Tune Up. 
The payment was made to Global Collect in Amsterdam on november 27
(Order info removed)

I can't get this information to the appriate party  HELP !!!

3

Hi Bob,

We're glad to help you with the order status.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

2

Hi Bob,

We're glad to help you with the order status.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.