Hello Vivien.
We are sorry to hear about the inconvenience caused. We have checked your account details and found you have also paid for AVG remote assistance service to get your AVG installed. We have sent you an email instruction to get connected with our remote support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I took out AVG last week and paid. Everytime I go into the desk top icon for you, it shows that I have not paid and the icons on there are not complete
Hello Vivien.
We are sorry to hear about the inconvenience caused. We have checked your account details and found you have also paid for AVG remote assistance service to get your AVG installed. We have sent you an email instruction to get connected with our remote support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Further Vivien Addinall posting (https://support.avg.com/answers?id=906b00000008sUrAAI).
AVG Guru