Hi Katarína,
We acknowledge your refund request.
Upon checking your account, we see that AVG TuneUp has been renewed, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 7 days of trial's expiry (which has been sent to you on 4/9/19)
However, we've initiated the refund process & an email confirming the same has been sent to you.
For further queries, feel free to write back to us.
Hello,
According to my credit card statement a month ago, I made a payment to "Dri AVG Technologies orderfind IE" which I am definitely not aware off. I read on the site, that it is an automatic subscription to your product, apparently AVG PC TuneUp. Not only that I don´t even remember sharing my credit card information to AVG, I am not really using PC TuneUp ever and I wouldn´t definitely pay 44,99 € for it. I don´t understand why the automatic subscription subscribe my account for a year. I would like to have a refund, since my bank company is also dealing with it right now. Thanks for understanding.
Katarina
Hi Katarína,
We acknowledge your refund request.
Upon checking your account, we see that AVG TuneUp has been renewed, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 7 days of trial's expiry (which has been sent to you on 4/9/19)
However, we've initiated the refund process & an email confirming the same has been sent to you.
For further queries, feel free to write back to us.